Privacy policy

In short: to book your consultation we only ask for what we need: your name, your email, a short description of your business and, if you like, your phone number. We use that information to confirm and prepare your meeting. Whenever you want, you can ask us to see it, correct it or delete it by writing to info@proventuo.com.

Who looks after your data?

PROVENTUO, San José, Costa Rica. For any question about your data, write to us at info@proventuo.com.

What data do we receive?

• When you book with our assistant: your name, your email, your phone number (if you choose to share it), what you tell us about your business, the day and time you pick, and the date you accepted this policy.
• When you chat with the assistant: the messages you write, so we can answer you at that moment. We don't store those conversations in our systems; the AI service may keep them for a short time under its own policy.
• When you browse the site: cookie-free visit statistics that tell us how many people read each page, without identifying anyone.
• If you write to us on WhatsApp or by email: whatever you choose to send us there. WhatsApp is also governed by its own privacy policy.
• If you message or comment on Instagram (@proventuocr): your username, the identifier Instagram assigns to your account, and the text of your message or comment. If you write only the word NEGOCIO, an automatic reply sends you the scheduling link; any other message is answered by a person on our team.

What do we use it for?

To book your consultation, confirm it, and arrive at the meeting already knowing what your business is about. That's all. We don't sell or pass on your data, and we don't send you advertising without asking first.

Do you have to share it?

To book through the assistant we need your name and your email. Your phone number is optional. If you'd rather not share data on the site, you can also write to us directly on WhatsApp or at info@proventuo.com.

Who do we share it with?

Only with the services that help us operate, each only for its specific task:

• Artificial intelligence: processes chat messages to generate the reply.
• Calendar: where your appointment is created.
• Email: services that send the confirmations and receive the messages you send us at info@proventuo.com.
• Hosting and statistics: keep the site online and tell us how many people visit it.
• Instagram: if you write to us there, your messages and comments go through that platform, which is also governed by its own privacy policy.

Some of these services process data outside Costa Rica, mainly in the United States. By accepting this policy, you authorize that transfer, as required by article 14 of Law 8968.

How long do we keep it?

If we don't start a project together after the consultation, we keep your data for 12 months and then delete it. If we work together, we keep it for as long as the project lasts plus 12 months. Technical records of the Instagram automatic reply do not store the text of your message and are deleted automatically within 8 days.

How do we protect it?

The entire site uses an encrypted connection (HTTPS). The keys for the services we use are stored separately, in protected systems. Apart from the services described above, only PROVENTUO can access your data.

What are your rights?

At any time and at no cost, you can:

• Access the data we hold about you.
• Correct it if something is wrong.
• Ask us to delete it, including what we received through Instagram.
• Withdraw your consent.

Write to info@proventuo.com and we'll reply within the 5 business days set by law. If you feel we didn't handle your request well, you can contact Costa Rica's data protection agency (Agencia de Protección de Datos de los Habitantes, Prodhab).

Is this service for minors?

No. PROVENTUO works with businesses and with adults. If we learn that a minor has given us data, we delete it.

Can this policy change?

Yes, if the way we work with data changes. The date at the top shows when it was last updated. If a change affects what we use your data for, we'll ask for your consent again.

Which law applies?

Costa Rica's Law 8968 on the Protection of Individuals with regard to the Processing of their Personal Data.